Best Practices

NoiseAware's Commitment To You & Your Guests

NoiseAware believes everyone has the right to peaceful short-term accommodations when traveling. Our partners in the short-term rental industry provide just that. Our goal is to protect both our partners and their guests from bad experiences.

Providing wonderful, memorable experiences is everything. NoiseAware ensures that properties are rented responsibly, and that both the guests and the surrounding community are protected from noise nuisances. Proactively managing noise related issues keeps your guests happy and your property safe. NoiseAware provides data and insight to improve guest experience and prevent problems before they arise.

NoiseAware's Benefits To Guest Experience

Peaceful Night's Sleep - Guests can rest assured that if a noise nuisance is created by a nearby renter or neighbor, the management is aware before complaint calls need to be made.

Protection Against False Complaints - Time stamped data allows management to quickly validate or invalidate a complaint about noise, in real-time or post check-out Short-term rentals are often easy targets for false noise complaints.

Proactive Prevention - With early awareness of a noise issue, management is able to proactively prevent larger problems. This can always be done in a friendly, positive manner. Guests generally want to follow the rules and appreciate friendly outreach.

Suggested Rental Agreement Language

Please be mindful of our neighbors during your stay. Our property's quiet hours are in place to ensure that everyone can enjoy a peaceful night's sleep. We care a lot about maintaining good relationships with our community, so we appreciate you following our "house rules" during your stay.

We are committed to Rent Responsibly standards. This means we follow best-in-class guidelines to ensure you have a peaceful, safe and memorable stay with us. We use smart home technology to improve your experience. NoiseAware is a smart home device that measures volume levels throughout the property and allows us to respond to noise nuisances without disrupting your stay. NoiseAware is 100% privacy compliant and is required on this property. If you have any questions, please ask. We are committed to your comfort so please let us know if we can do anything during your stay to make it more enjoyable.

Suggested Guest Book Language

Welcome to our respectful and responsible community. We are pleased to inform you that this property is committed to Rent Responsibly standards. This means we follow best-in-class guidelines to ensure you have a peaceful, safe and memorable stay with us.

Please be mindful of our neighbors during your stay. The property's quiet hours are in place to ensure that you and our whole community can enjoy a restful night's sleep. We are dedicated to protecting our guests and neighbors from bothersome levels of noise. In an effort to do so, this property is equipped with NoiseAware technology. NoiseAware is 100% privacy compliant and is required on this property.

NoiseAware is here for your benefit. It helps protect you from aggravating noise from nearby renters or neighbors, as well as proactively prevents noise complaints. If you have any questions please ask. We are committed to your comfort so please let us know if we can do anything during your stay to make it more enjoyable.

Suggested Protocol For Responding To Noise Alerts

Once you receive a noise alert from NoiseAware, you should click on the included link to check your dashboard and assess the noise situation at your property. If noise levels are too high and aren't getting better after a few minutes, we recommend you contact the guest with a friendly reminder of your noise policy:

For Homeowners: "Hi [Guest Name], I hope your stay is going well! I did receive a noise alert from NoiseAware and wanted to check in. My building/neighborhood is pretty strict about noise issues so I'm passing this info along as a friendly reminder. I hope you are enjoying [City Name] and want to make sure you have a great stay at my place. Let me know if there is anything else I can do for you!"

For Property Managers: "Hi <Guest Name>, this is <Agent Name> with <Company Name> guest experience team. I hope your stay is going well! I'm sending you this message to let you know that the property you are staying in has recently reached a high noise level mark. In order to prevent noise complaints from neighbors that can result in fines, we take quiet hours (10 PM to 6 AM) seriously so please make sure to keep the noise at a reasonable level during your stay. For any questions, dissatisfaction or maintenance items, please call the Property Manager line provided to you in the Arrival Instructions. We hope you're enjoying your stay.”

This kind of polite reminder almost always resolves the situation.

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